Welcome to www.grandpasgarden.com.au online store. Grandpa’s Garden Organics provides this online shopping service subject to the terms and conditions as set out below. We’ll update these Terms from time to time. By using this website, you agree to the terms and conditions in this agreement. Please read them carefully.
Privacy Policy
Our Privacy Policy provides information on how we collect and use information about you.
Use of This Site
User accounts
To place orders on this website, you’ll need to set up a user account. The personal information you give us when setting up your account will be stored and used by us to process and fulfill your order in accordance with our Privacy Policy.
Communications
When you use our website and send emails to us, you are communicating with us electronically. That means you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website or through our other services.
Purchases on This Site
Orders placed by you on our website are an offer by you to purchase that product for the price specified at the time you place the order.
We reserve the right to accept or reject your order for any reason, including if the requested product is not available or if there is an error in the price or the product description posted on the site, or an error in your order. If we reject an order placed through the site, we will do our best to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
Pricing and Availability
Prices on our website are listed in Australian dollars and include GST where applicable.
As fresh produce is subject to market fluctuations, prices vary weekly. Products and prices included at a time, do not guarantee ongoing availability.
Sometimes we might need to withhold a product from your order if it does not meet our standards of quality. On these occasions, we will not substitute for other products.
We might cancel an order or part of an order without any liability to you for the cancellation at any time if the products aren’t available or if there is an error in the price or description of the product. If we cancel an order for any reason, we’ll provide you with reasonable notice and will not charge you for the canceled products; if payment has already been taken, the payment for the portion we are unable to supply will be refunded via your original payment method.
All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice.
Payment
We offer online payment through the WooCommerce payment gateway; no credit card information is stored by us.Only valid credit cards may be used. By submitting your order, you represent and warrant that you are authorised to use the designated card and authorise us to charge your order (including taxes, shipping, handling, and any other amounts described) to that card. If the card cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or canceled automatically. We do not process sales on account or accept payments via direct bank deposit.
Returns
We deal with returns in accordance with our Return Policy.
While we attempt to be as accurate as possible in our product descriptions, we are only human and do not warrant that any product, service, photograph, pricing, or other information is accurate, complete, reliable, current, or error-free.
If we’ve made an error in processing an order, delivering a product or service, or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such an error is to cancel your order and obtain a refund.
While we try to provide only the best quality produce and products, sometimes products are faulty or not as described. Within 24 hours of receipt, you must bring a faulty product to our attention so we can issue you a refund.
You must verify your order and check it carefully once received as we do not accept returns or offer an exchange, credit, or refund for items incorrectly ordered by you. If we have supplied a product incorrectly or in error, we will issue you a refund of the full amount paid by you upon return of the product. If you have used, opened, or damaged the product or its packaging or disposed of it we reserve the right to reject your claim for a refund. If it is a weighted product and the weight varies from the receipt, we will reject the claim.
Termination
You may terminate your agreement to these terms at any time by closing your account and discontinuing your use of this website. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.
Intellectual Property
When you visit www.grandpasgarden.com.au, we provide a limited license to you to access and use our information for personal use. We do not provide permission for the use of any logo, copyright symbol, trademark, or other proprietary notice. Your use of our content for anything other than personal shopping infringes our intellectual property rights.
The copyright to all content on this website belongs to us or has been licensed to us.
All trademarks, brands, and logos generally identified and used on this website are either owned by us or we have been licensed to use them as stockists of branded products. Your access to our website does not license you to use those marks in any commercial way without prior written permission.
Questions
If you have any questions regarding these Terms, our Privacy Policy, or our Return Policy please email us at hello@grandpasgarden.com.au