We will always do our best to make sure our customers are satisfied with their purchases. We take great care when packing orders, and each item is curated for quality and packed by hand.
If you receive a damaged product, please contact us as soon as possible, within 24hrs, so that we can resolve any issues. Generally, we’ll refund or replace the item depending on the case.
Let’s face it, not all shipping is stress-free. So, in the event of any clear shipping damage, it’s important that you take photographs of the damaged package so that we can follow up with our shipping company quickly… because no one likes broken stuff!
If you’re unhappy or not satisfied with a certain product you’ve purchased from us, please contact us at hello@grandpasgarden.com.au.
It helps if you can supply your reference number/s for your order and our invoice or receipt number with photos and all relevant information we’ll need to assess your claim. Depending on the situation we will either offer a refund or send you a replacement item(s).